FREQUENTLY ASKED QUESTIONS

How long does delivery take?

We process orders within 1–3 business days. Shipping typically takes 5–12 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.

Are the products safe for kids?

Yes! All Lurolux products are made from high-quality, non-toxic materials and undergo safety checks to ensure they’re safe for children. We recommend checking the age guidelines on each product before use.

Do you offer returns or exchanges?

Absolutely! If you’re not completely satisfied, you can return or exchange your item within 14 days of delivery. Just make sure it’s in its original packaging and unused condition. Visit our Returns Policy page for more details.

How can I contact customer support?

Our friendly support team is always happy to help! You can reach us anytime through our Contact us page.

What makes Lurolux products unique?

Our products combine creativity, technology, and fun! From wall-climbing geckos to flying gliders and swimming robot fish, each item is designed to spark excitement, inspire curiosity, and deliver hours of interactive play.